EUROPEAN CUSTOMER CARE & SOMMELIERS
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Have a question regarding rare allocations, order tracking, sommelier cask tasting, or custom laser box engraving? Our cellar team is at your service.
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Cellar Desk Information
Email Inbox:contact@whiskeyeurope.org
Dedicated European cellar desk
Bonded Vault Location:Rotterdam European Spirits Hub
Port Hub Area, Netherlands (EU Bonded)
Sommelier Hours:Monday – Saturday: 08:00 – 19:00 CET
Response time guaranteed within 4 hours
100% Tax & Duty Transparency
Every shipment departing our Rotterdam vault includes European alcohol excise stamps and pre-paid VAT across all 27 EU member states.
FAQ
Frequently Asked Questions
We deliver to all 27 European Union member states (including Germany, France, Netherlands, Italy, Spain, Ireland, Sweden, Austria, Belgium, Poland, and Denmark). All shipments are packed in insulated timber/air-cushioned boxes and insured against damage or loss.